In an eventuality that you wish to cancel the Soul jewelry, please do so within 24 hours of placing your order. If we receive your cancellation before your order is despatched, we will refund your entire amount.
In case you wish to replace an order after you have received, it will be done so only in cases where the product is found to be defective or damaged in transit or in case you have received a wrong product. For any refund to be processed, please mail us about your damaged item along with the photograph of the product.
At Soul it will be our endeavour to either send a replacement to you free of charge or refund you the cost upon receiving the shipment in its original packing and on authorization of the returned product.